New Zealand Post was going through a major change, which required their staff to openly adopt a new way of evaluating and monitoring their performance. The new approach titled “Let’s Talk Performance” promoted regular, quality conversations between managers and staff and a move away from a more compliance-based exercise that happened once a year. With the compliance aspect of the process removed, the focus was now on good conversations and less on strict systematic steps. The challenge was for New Zealand Post to clearly communicate this change with all staff. They needed to get their buy-in to ensure the new focus was welcomed and supported, and have employees understand how their own performance relates to the customer, their personal development, the team and the company. We identified the key objective was to get people to understand the change and enthusiastically adopt it.