We got all the key stakeholders in a room and mapped out the learning objectives. We needed to give new employees an understanding of who Customs are, what they do, how they are structured and where they have come from. There was a lot of information to cover as the Customs story goes back to the founding of the colony. That’s 175 years of stories and events that have shaped the values, the beliefs and the character of the Customs family.
We designed an online module that was simple, yet highly interactive. We put the learner in the driver’s seat, letting them choose what they wanted to explore first. The whole module was simple in design and navigation, yet packed with features – animations with audio, interactive timelines, an easy-to-access glossary, learning checks and links to the Custom’s intranet for more information, to name a few.